Cancellation Policy 

At Vivacharmz, operated by Gigabyte Techs, we are dedicated to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Gigabyte Techs, while “you,” “your,” and “user” refer to our valued customers.

We understand that preferences can change, and you may wish to cancel an order. This policy outlines the process and conditions for cancellations.

Cancelling Before Shipment
 

• Orders may be cancelled within 24 hours of placement or before shipment, whichever occurs first.
   
• To request a cancellation, contact our customer support team via email.
   
• Eligible cancellations will receive a full refund to the original payment method within 5–7 business days.
   

Orders Already Shipped
 

• Once an order has been dispatched, cancellation is no longer possible.
   
• However, you may return the product after delivery in accordance with our Return & Refund Policy.
   

Modifying an Order
 

• Currently, we do not allow changes to items or delivery addresses after the order is placed.
   
• If adjustments are needed, you must cancel the existing order (if eligible) and place a new one.
   

Contact for Cancellations
 

• For any cancellation requests, please reach out to our support team at: gigabytetechs9@gmail.com

We appreciate your understanding and thank you for continuing to shop with us.